Please note that items on sale or purchased with a coupon code are final sale and cannot be returned or exchanged.
Contact us at contact@wantlens.com
Cancellations
Want Lens is more than happy to cancel any order that has not already been dispatched. If an order has been marked as labelled and ready for dispatch in our warehouse, we may also be unable to cancel it. If you realise you’ve made an error when placing your order and wish to amend or cancel it, please contact our customer services team immediately.
Refunds & Exchange items
Items in original condition (unopened, unmarked and unused) can be returned for a partial refund.
- You may request a refund to be issued to the original credit card used.
- Returns are subject to a flat 30% restocking fee.
- Want Lens must be contacted within 7 working days from the day the product arrives to you.
- Faulty/Damaged Product – In the rare event of faulty/damaged item(s) you can return them back to us within 30 days of delivery. You are entitled to a replacement product, a product of equal value or a refund
- Returned items must be in original, unopened condition, including tags, booklets, labels, stickers, and any other packaging materials. Contact lenses stored in vials must have the seals intact and unbroken.
- The customer is responsible for the shipping fees back to Want Lens. Please ship whatever shipping method you prefer. Want Lens strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Want Lens is not responsible for any packages lost in the mail. It is the customer’s responsibility to research any lost package shipped back to Want Lens that may have been lost in the mail stream.
- Please contact us with your order ID for the return address.
- Upon receiving your returned order and checking the items are in returnable condition, the refund/store credit will be issued within 14 working days. For exchanges, the customer will be invoiced for regular shipping fees and any other price differential incurred. Exchanged items will be despatched within 5 business days of receiving payment.
Under no circumstances can items with opened packaging be returned for a refund or exchange.