This process applies only to U.S Customers.
Outstanding customer service is our primary priority. As a result, we’ve put in place a procedure for verifying prescriptions that complies with the Fairness to Contact Lens Consumer Law (FCLCA). According to the Fairness to Contact Lens Consumers Act (FCLCA), any contact lens seller has the responsibility to verify the customers’ prescription before selling the lenses (US Region).
How Does The Process Work?
First, you give us the prescription information, and then we send a verification request with that information to your prescriber. Eight business hours are given to your prescriber to respond. The prescription is automatically validated if the prescriber doesn’t respond within the required time frame, and we might be able to supply you with the contacts.
1. Submit The Copy
You must upload an accurate copy (photo/scan) of the prescription in order to begin the verification process. There are two approaches that can work the best for you to tackle it in the quickest and most straightforward way:
- Upload the photo when you check out in the shopping cart
- Send us an email at email@example.com with your name and order ID.S
2. Verifying the prescription
- In order to verify your prescription as soon as possible, kindly provide us with the name of your prescriber and any available contact information, such as an email address or phone number.
As previously mentioned, the Contact Lens Rule gives prescribers eight business hours to respond, and if they don’t, the prescription will be automatically confirmed. Additionally, a business hour is defined as one hour in the prescriber’s time zone between 9 a.m. and 5 p.m., Monday through Friday, excluding federal holidays.
How Do I Know If My Prescription Is Valid?
According to US law, your eye prescription is valid for 1-2 years from the date of issue, depending on the state where your eye doctor practices. This time frame is measured starting from the day your prescription was given out, which may or may not coincide with the day of your eye exam.
For every order being sent to the US, a legitimate prescription is required. If you don’t have a copy of it, you can still place an order with us by emailing us on firstname.lastname@example.org and providing the name, address, and phone number of your eye doctor.
What If I Don’t Have A Contact Lens Prescription?
For every order being sent to the US, a legitimate prescription is required. If you don’t have a copy of it, you can still place an order with us by emaling us at email@example.com and providing the name, address, and phone number of your eye doctor. As an alternative, you can acquire a contact lens prescription and an online eye exam from the convenience of your home. Opternative provides the service, which costs $40 USD. When you receive the prescription, please email it to us at firstname.lastname@example.org or upload it when placing your order.