DATA SHARING POLICY
Here details any software or scripts your data may come into contact with once you have inputted it onto our website. With each platform, we have detailed which of your information is processed, for what reasons, how it is collected, and how long the data will be stored. Where possible, we have provided this information in detail with a link to third-party websites’ privacy policies. Upon request, we are able to provide more information on these services. To find our commitment to GDPR responsibilities, please visit our GDPR information here.
TRANSACTIONS
Payment Providers
When a payment is made on www.wantlens.com, we provide the following data to the selected payment provider:
Shared Data:
Order Number, Name, Email Address, Phone Number, Payment Method, Order Total
During the checkout step, we will share one of our selected payment providers with the customer details outlined above. No payment details are visible or stored in their complete form by WantLens. Our payment providers and their individual privacy policies can be found below:
Payment Providers:
SagePay, Paypal, Ingenico
Once one of our payment providers has received payment details, information may be passed and screened by additional 3rd parties for the purposes of fraud prevention. These events are handled independently and they do not store customer data in its complete form. A list of fraud prevention services are listed below:
Fraud Screen Services:
AciRED, Microsoft, Maxmind/minfraud
COURIER & RETURNS COMPANIES
When a transaction has been completed on www.wantlens.com, relevant customer information is handed from WantLens to the selected courier service. By providing this data we can offer faster dispatch times and fulfillment. The following customer information is provided to our couriers:
Shared Data:
Billing/Delivery Address, Name, Email Address, Phone Number, Products Ordered, Order Total
Courier Services:
DHL, DPD, FedEx, Royal Mail, UPS, James & James, Ezi Returns
WEB ANALYTICS & ADVERTISING TOOLS
To aid the continual growth of WantLens as an online web store, we have multiple scripts running on our site. Please see the list of services and their privacy policies below:
Web Analytics:
Google Analytics, Microsoft Clarity
Advertising Tools:
Google Ads, Microsoft Advertising, Meta Ads (Facebook/Instagram), Twitter Ads, TikTok Ads, Pinterest Ads, Reddit Ads,
The services outlined above are used for anonymously reporting customer interactions with our website and attributing and recording conversions through the correct sources. Completing an order or Interacting with a WantLens ad from one of the services outlined above will share the following information.
Shared Data:
Order Number, Order Value, Order Currency, IP Address
Some of these channels such as Google ads may utilise enhanced conversion tracking for more reliable and accurate conversion tracking. Where enhanced conversion tracking is implemented we may also share the following encrypted data:
Enhanced Conversion Tracking Data:
Customer Name, Customer Email Address, Customer Telephone Number, Customer Address
REVIEW SERVICES
For WantLens to continually improve their service and customer experience we utilise a variety of reviews platforms that periodically send out review requests and record their submissions. If an order is completed successfully on WantLens we will send the following information to our review platforms:
Shared Data:
Customer Order Number, Customer Ordered Items, Customer Locale, Customer Email
Services:
Trustpilot Service Reviews, Reviews.io, Google Service Reviews
These review platforms use this information to correctly send a review invitation via email with the correct order information and language. Recipients can opt out of further correspondence using the information provided within the invitation.
DATA PROCESSORS
When an order has been completed, customer information is stored on servers at WantLens. In order to process orders successfully we use a variety of data processors which share the following data:
Shared Data:
Customer Name, Customer Address, Customer Email Address, Customer Phone Number, Customer Order, Customer Ordered Products
This information is passed to our data processing software which manages our stock allocation and dispatch of goods within our fulfillment centers. Our data processors can be found below:
CBR, BB Order Picker, BB Dispatch